McSpadden’s Tire & Automotive – Comments / Reviews – (512) 623-7582
Comments / Reviews
Everybody, from the techs to the young lady at the counter assured me all would be well. They were true to theirs words. In a culture where someone’s “word” no longer has the same value as it once did. It’s great to know that at McSpaddens it still does! Thank you sooo much!
Ryan, Randy and their team are the best. I appreciate their candor and their friendly professionalism. I feel like they tell me what needs to be done now, what doesn’t (and why) and the price of the work is fair. I plan to keep coming back.
Fair, respectful and kind during a difficult time. Matt and Greg are awesome! The mechanics are too, customers just don’t get to see them. Thanks guys!
Ryan and the staff are always friendly, accommodating and helpful. I recommend McSpaddens because I always feel that I am treated fairly and honestly.
Jean and the guys were very honest and helpful through the process. Also they were extremely efficient, I dropped my car off after work and it was done by the end of the next day. If (I hope not) I do have any future problems, this will be the place I come.
Always scary taking my car into a new auto shop. Well, I’m so grateful I took a chance at McSpadden’s. Truly. Reviews held up. They were honest, courteous, and excellent job. Highly recommend!
John and Justin were very professional and down to earth. It’s nice to have a conversation with good people. Mike the mechanic was fast and informed me if a few maintenance items I needed to take care of.
Always feel that ya’ll go the extra mile with everything ya’ll do. Very good to explain details to your customers. Honesty and Integrity is valued. I recommend ya’ll all the time.
I have been taking my vehicles to McSpadden’s even before when it was Bee Cave Automotive. Though the original service was good, after McSpadden’s took over it became even better. It is apparently well managed and it is nice to hear my name called out when I enter the door. They service our community well and I predict they will be around for years to come. Quality service from quality mechanics.
I needed to get my tail light fixed and it was a quick and easy process! I was in and out in under an hour and they filled up my tires and topped my coolant for me which I thought was really nice.
Quick, easy, and really low price! I’ve recommended this place to quite a few friends already
I have always been happy with the people that take care of me and my car. I have never had a problem with the work done on my car.
I had a dead battery. They were able to get me in quickly, confirm it was just a battery issue, and replace it. I really appreciated the entire staff for their professionalism and service from the time I called to when I left.
The personnel are knowledgeable and friendly. The service was quick and price reasonable.
Everyone was friendly and super helpful. I was able to drop the car off with no problem and it was finished even before they predicted. I really appreciate the professional service.
As a woman, you all make me feel comfortable to come in alone, and I know I will get good, honest service for my vehicle. The last time I came in my estimate was $1200 but the total was $850. You never get a cheaper car bill!
Had a problem with one of my brake lights. John got my 4Runner into the shop and diagnosed right away. Work was quick and reasonably priced. They are always very honest and efficient at McSpadden’s. And John is always excellent to work with. It’s liking working with an old friend when you are dealing with him.
The technicians were extremely helpful and friendly. They gave me honest feedback about my car and gave me a free car inspection and feedback. I will definitely be back. It is so nice to meet friendly, trustworthy people.
Amazing, incredible, awesome, honest and immediate service. McSpadden is the undisputed best.
JEFF LA FORCE
you guys just rock…all the time
They are trustworthy, skilled, friendly, helpful and do the job in a timely manner.JIM/SUZI REED
I felt very comfortable when talking with Jake about my needs. He explained the process and was very knowledgeable.
These guys are the only mechanics I trust to work on my aging HHR. They won’t advise anything you don’t need, don’t pressure you into extras, and are fast!
Both Ryan and Jacob were very helpful. The whole process quick and easy I always have great service at McSpaddens.
I have been a regular customer of McSpadden`s and their prices are very reasonable. My service advisor, Jean has been wonderful.
Took less than an hour to perform the task. I have never had to wait longer than 30 min before work begins on my cars.
Old Nissan pickup truck with way over 100,000 miles needed an inspection. Unfortunately it needed some extensive work on the exhaust system. We were kept informed of the need for repair, estimate was explained clearly and we okayed the job. Repair was done in plenty of time to pick up before the holiday. Truck now runs like new. Smooth and more powerful. It has many miles left to drive.
You were honest and fairly priced and Ryan took the time to walk out to my car with me and explain why something that I thought was wrong is actually ok. You get all my business from now on!
Martin and Greg were amazing! I went in with my car expecting the worst but told me good news. Customer service was ideal, I will be coming back for continued service for me car!
I lucked out into finding this place when moving to Bee Cave three years ago. No place is more dependable for maintenance or for diagnosing and repairing your vehicle. I’ve had dealerships try to sell me more than I need. You won’t get that here. –Carlton B
McSpadden’s is very well run, very transparent in costs and always on target with expectation of time for service. I really enjoy working with the team there, they are professional, yet personable.
It was quick and priced well
You’re thorough, keep me in the loop, and can easily answer my questions.
Dependable service, relaxing waiting space , clean restroom, a ride home if I want it.
I always feel that the staff take great care of me when I visit, and are good at explaining any services that may be needed. I feel like the employees treat me as well as they would their own family.
I was in and out in 15 minutes. It was only an inspection but these guys always impress me with their attention to customer needs. They always treat me with respect and value my time. Above all I trust them with my 5 cars which is saying a lot.
The service was very timely and efficient. Craig did a great job on my truck. The office personnel are very courteous and understanding. Thank you so much. Ed
I cannot say enough good things about my experience with mcspaddens on south congress.
I scheduled an appointment for oil change and mentioned a strange noise car was making when I arrived. Upon inspection they found something that had come loose (sorry not sure exactly what) but corrected it on the spot at no additional cost.
Inaddtion they are fast, reasonably priced, and exemplary customer service. I live in far north Austin but will make the drive south anytime I need anything done to my car.
My experience with McSpadden’s was great because they explained everything to me and made a couple recommendations on how to fix the issues. They were very nice and accommodating!
Started working on my car right away and had it fixed and ready for me very quickly. Easy to book an online appointment. Great customer service.
My appointment for new tires went very well and in a timely manner. Thank you!
Your guys are the best!!! They are kind and courteous and always fit me in, when needed!!
Scheduled the service, they were on time and efficient with the repair
As always, fast, efficient service. A great experience!
Customer services once you walk into the door is superb! The price is good and reasonable. Kudos to entire team!
Excellent customer service (Ryan), quick turnaround, good result, great price!
Excellent Customer Skills in communicating with the honesty and integrity that is lacking in so many businesses today. I am very pleased with the work John McSpadden’s shop did.
Everyone at MsSpadden’s is helpful, efficient and attentive. I feel like I am well taken care of when I call and bring my car in for repairs.
Very helpful and professional. Took the time to explain everything to us. Couldn’t be more pleased. Thank you.
Very helpful staff and they wasted no time getting my repairs done. I was in and out for my 120k-related maintenance in under a day.
Y’all are honest, reliable, friendly, professional and generally nice folks!
I called the day before and spoke to Ryan to schedule an appointment for oil change. Upon arriving, I was warmly greeted with by name by Ryan and the other person at the desk. I have been a customer of McSpadden’s for a few years now and have grown to appreciate the pride your company employees display to treat me the way they would want to be treated if they were a customer. I highly recommend McSpadden’s because they provide knowledgeable and professional personnel and friendly customer service.
BILL COLLINSYou take such good care of us that no other score would be appropriate. You have earned our total confidence over the years, thanks for being there for us. William C. Collins
It’s always a pleasant experience. I was in and out in a reasonable time. Everyone was nice. The job was done.
The guys were informative. told me what I needed done. No pressure… you guys are my new go -to
I have been going to Mcspadden’s on Congress for eight years & the customer service is great.
They will fix your car @ a reasonable price, check your fluids & any problem you are having.
It is the best place I have ever taken my vehicle and I will not take my vehicle any where else.
If you want excellent service take your vehicle to Mcspadden’s.
They will fix your vehicle & not try to sell you something you don’t need.Brinda
You guys were honest about my not needing my transmission flushed!
I was dealing with some stressful and expensive repairs on my car with McSpadden’s on South Congress and 290 and I wanted to let you know how delightful Terrance was who drove the shuttle service.
He dropped me off and picked me up at work and was so personable and professional that he made the whole car repair process a lot less stressful.
After I had problems with my car after the initial repair the staff looked over it again without charging me extra to ensure they didn’t miss anything and they were very helpful.
Nobody likes getting their car worked on, but I will recommend Mcspaddens to others because of the great customer service and because of people like Terrance working here.
Thanks for your time!
Molly von Berg
Fast repair turnaround, professional staff, fair price, and a clean and organized office.
I took my car to get it diagnose staff was very helpful and kind
Service price and sales team -Ryan set a price and delivered exactly what he said, called when vehicle was completed and at time he stated! Ryan is the MAN! Thank you
I’ve been going to mcspaddens for 7 years and have never had a bad experience. I feel they are honest and they don’t try to rip you off because you are a woman. I’ve told several friends and relatives about my trust in them.
The appointment I made was honored in a timely fashion and service was carried out professionally.
Got me right in, friendly and helpful. I have an older car, and feel like McSpaddons is helping me keep her on the road. I feel I can trust what needs to be fixed.
Great job as always!
Easy in, easy out for necessary emissions testing on my vehicle. Sticker renewal was a piece of cake!
We walked in early Tuesday Morning with no appointment but the staff there replaced our battery within 1 hour. Amazing customer Service , Great Price ! Will definitely be back.
Dropped it off at 06:55 (yes, they were already open). Repairs to ac done inside of two hours.
They were able to get me out of some tune up issues fast & since they are down the street, its good to know I’m not far from trustworthy pros on anything else in the future.
Easy to book online. Great company and employees.
We are never disappointed when we bring our cars to McSpadden’s. They are a pleasure to work with-friendly, professional, thorough, competent, punctual and reasonable.
I have been a faithful customer for several years. I wouldn’t think of taking my car anywhere else. The staff is friendly and gets to the problem in a timely manner.
In the five years I’ve been going to McSpadden’s S Congress, I can count on them to take care of me and the vehicle. In the one or two times there’s been a question afterward, they have been more than accommodating and own it [and I’ve seen this first hand with other customers as well]. This is a service provider that has integrity. Also, Jean and John are always engaging and pleasant. They’re the best. I can only assume the rest of the team is as well. Apologies if I misspelled their names. One last point – the shop and office are always well maintained.
McSpadden’s provides great quick service. They are also always upfront and honest. I’ll definitely take my vehicle back.
Absolutely will not go anywhere other than McSpadden’s. Professional and trustworthy staff offering me complete and confident road worthy maintenance. Always, able to get an appointment and a great experience when you go to their shop. No other Tire or Automotive business like them for my family’s safety and automotive needs. Thanks, Ryan and staff!!
We had been taking our transportation van to the dealership for repairs, and routine maintenance, but we kept on getting over charged.. even when visual hands on estimates were given, they always seemed to change for the worse…. We went to McSpadden’s for AC repair on the vehicle, and they were very courteous…and their price was way lower then the dealership.. and they repaired it faster then the dealer ship… We just had our brake repaired, and they did a wonderful job.. I have convinced my company to allow them to do all our vehicle maintenance from now on… thank you all at McSpaddens’s for all your help!!
JB Castillo/Brodie Ranch Nursing & Rehab – Website Review
Both my kids live in Austin while I am in San Antonio. Both had car problems. I had one car towed to McSpaddens and my daughter drove hers over. The diagnosis was not nearly as bad as originally thought. They not only displayed honesty and integrity but performed the required repairs quickly and at a fair price. When we needed additional work done a year later they displayed the same level of professionalism.
Connie Riddle – Google+ Review
For several years now we, including our extended family, have found the people of McSpadden’s to be utterly reliable in solving a wide variety of problems with a variety of car makes, including Toyota, Lexus, Hyundai, Honda and Chevrolet. We recommend them with complete confidence. If it ain’t broke, they won’t tell you it needs fixin’.
Richard Hewitt – Google+ Review
I had a very good experience there, everyone was very nice and my car was fixed under the warranty. I got my car back fast, and they even gave me a ride home when I dropped it off! I’d recommend going there for any car needs.
Geannie Friedman – Google+ Review
McSpadden’s in Bee cave is a refreshing change from many auto shops. They are honest about what repairs need to be done, compared to which are optional. They don’t practice upselling, like so many shops do these days. They are also honest about the schedule for repairs, in most cases providing accurate estimates of time required for repairs. We had an older car that required major work, and they helped us determine that a new car was a better value for us (instead of pushing the repairs from which they could have profited). We have had four cars serviced there, and we trust McSpadden’s. They have capability to look at factory engine codes, which is very helpful as well. We highly recommend McSpadden’s for all of your auto maintenance and repair needs.
Scott Hector – Google+ Review
Been going to McSpaddens on Congress since Raymond first opened up his shop near Oltorf. Always have my car back when they say they will have it ready. Would definitely recommend them to anyone that needs a good reliable mechanic shop.
Noel Gonsalvez – Google+ Review
My son and daughter have had maintenance and repairs done and we were very happy with the work and the customer service.
Jean Gruver – Website Review
I came into McSpaddens off Wells Branch in North Austin at noon with a car that wouldn’t start and it was definitely “one of those mornings…” Seeing that I was not in a good state, Chris quickly helped me assess and address the issue and I was out of there faster than I could have expected, especially without an appointment and in the middle of the day. Many thanks to McSpaddens staff for going the extra mile on a day when it was much needed and appreciated. I have never been here before but after several instances where I have left an auto shop feeling frustrated, McSpaddens was a breath of fresh air. Thank you!
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Maintenance and Repair
FREE Brake Inspections - FREE Shuttle Service
FREE A/C Check - FREE Alignment Check
FREE Trouble Code Checks - FREE Maintenance Inspections
- Mechanic and Auto Repair
- Brake Repair and Replacement
- Tires, Wheels and Alignment
- Car A/C Repair and System Flush
- Emissions and Inspections
- Clutch Repair and Replacement
- Factory Scheduled Maintenance
- Timing Belt Replacement
- Oil and Filter Change
- Diesel Service and Repair
- Automotive Diagnostics
- Transmissions and Replacements
- Radiator Repair and Replacement
- Engine Repair and Replacement
- Muffler Replacement and Exhaust