5

A great overall experience. They answer the phone, remember my name, and do great work. That part might be easy, but when I had trouble with my tire order they fixed the problem no questions asked, called several times to make sure I was on schedule to come back in, and were super nice about it when I did. I would not hesitate to go back. I am sure they are a little more expensive than a chain, but worth every dollar.

5

These guys are awesome. My cousin was visiting and got a flat tire. They fixed it at no charge. Two days later, my wife got a flat tire. They fixed it and rotated her tires at no charge. I would never expect this and will insist on paying them in the future, but they've earned customers for life for all of our automotive needs because of their amazing customer service.

1

Worst experience. I take my truck in to do an oil change and they forgot to put my radiator cap back on, which I don't realize for a month later. This is after I made a 12 hour road trip, and the truck is making a funny sound. Then a few months later I realize I'm probably due for another oil change. I look at the sticker and it says I still have 2,000 miles before my next service. I knew it had to be to long so I went back into to McSpadden's to see what the last mileage was from a previous service. They told me it was 72k and here I am over 76k. Not only did they put the truck at risk with the radiator, now their messing with my engine. After no, apologetic empathy what so ever, I demanded that they make the situation right and give me a free oil change. They agreed and proceeded with the oil change. Afterwards they say I have two leaks in my trucks drive shaft, one on each end. My trucks always been kept up, and NOW it has a leak......come on. Not only that, but they put the wrong mileage on the sticker AGAIN. For this reason I won't be going back to the place, EVER. I would Not be recommending this place to anyone. I wouldn't let these guys water my grass.

Please address your complaint with [email protected] because our customer is our number 1 goal and we want to take care of you. This world is full of crazy people and we can't satisfy everyone but if you are a reasonable person with legit complaints I guarantee you will be satisfied when you leave our business.

- South Congress location
1

I have a 2006 Nissan Xterra that's recently been making some squeaking noises as I drive to work in the mornings. I took it into the shop, dropped it off overnight. The guys are really nice, and was really impressed that they drove me home from the shop. The next morning I got a call. They gave me an estimate for $3400 worth of repairs; a busted wheel bearing, air intake boot, and timing chain. The timing chain alone was $2300. When I heard that, I thought about scrapping my car altogether... They told me that the bearing was dangerous and needed to be replaced right away ($1k). I called my dad, and he called his mechanic in Houston who said he could fix the bearings for $700 and replace the timing chain for $1400. Since I wasn't sure if my car would make the trip to Houston, I had them fix the bearings, and drove that night to Houston. The mechanic there inspected my vehicle, and informed me that nothing was wrong with the timing chain, but that a busted UJoint and a rear brake were causing the problem. They're fixing it now for $400. I'm very frustrated with my experience here. I won't be coming back, and I'm not even sure if they were telling me the truth about my wheel bearings. I wish I had asked for the old parts, so that I could take it to someone I trusted for inspection.

Trip, Please address your complaint with [email protected] because our customer is our number 1 goal and we want to take care of you. This world is full of crazy people and we can't satisfy everyone but if you are a reasonable person with legit complaints I guarantee you will be satisfied when you leave our business.

- Bee Cave / Lakeway location
5

PARENTS OF STUDENTS. Three times now I have sent my kids to McSpaddens when they had car troubles. Both are students in Austin and I was worried I would get stuck with work that was not required at an excessive price. I can diagnose an auto problem if I can get my hands on the car but I am out of town. On two occasions they found the problem was not as serious as I thought. I paid very little. Another time they found the problem was actually under warranty!. If your kid is in Austin and you are not. you can trust these guys

1

Where do I start? A brake job I needed was origionally quoted at $350. Before I new it, some fast-talking sleazeball ncreased the price from $350 to $750 to $1400 to $1700, and I was supposed to be thankful that they didn't charge me $1900 because of a (bullshit) $200 discount. Then the brakes were vibrating terribly. Thankfully they honored their warranty, and fixed the vibration, but it doesn't stop there. Afterwards, I reviewed the invoice more closely with a friend who is a mechanic. We discovered they charged me for resurfacing the rotors, when they installed new rotors, and many other mysterios, vague, or duplicate charges. Adding insult to injury, my AC was having problems due to a loose A.C. belt. So I asked them to tighten it. They charged me $50 to tighten an AC belt!!! Then, when I tried to recharge the A.C. after, suddenly my A.C has a MASSICE leak that wasn't there before, and I know it because I tried to charge the A.C. a week earlier and didn't see the massive puffs of freon escaping into the atmosphere that I do today. Please avoid!!!! I'm mad at myself, that I allowed myself to be taken advantage of like this, but for some reason they saw me as a cash-cow (I'm not rich).

Psyfire, Please address your complaint with [email protected] because our customer is our number 1 goal and we want to take care of you. This world is full of crazy people and we can't satisfy everyone but if you are a reasonable person with legit complaints I guarantee you will be satisfied when you leave our business.

- Bee Cave / Lakeway location
5

Brought my car to two different mechanics before mcspadden, one said wheel bearing and tires, other said brakes. Brought it to mcspadden and they had my wheel.bearing changed and car back to me within 24 hours. My car is now driving better than new, and they did for over one hundred dollars less than I had been quoted by the other place. They will definitely have a returning customer right here!

5

Just had the alternator replaced in my son's 1996 Isuzu Trooper. Quick turn around, and very nice place. Highly recommend. Thanks.

5

McSpadden's is great! So friendly and knowledgable and got my Subaru fixed up and ready to go with an hour and a half because of my tight schedule. Free WIFI too. I will be coming back again for all my auto needs, and I am happy to say that I've found a new go-to mechanic in Austin!

5

I called in because something was wrong with the front of my car. One of the parts was hanging off and dragging on the ground. I asked them if I could come in and have it looked at. The man I spoke with, Ryan was very helpful and assured me it would be no problem to fix. I came in to drop off my car, only waited about 15 minutes until he gave me my keys back and didn't even charge me anything! The problem was completely fixed and I was out the door real quick! I'm sure I will be using them again.