This is a review replacing a rather critical 2-star review I did about a week ago. I had been frustrated by what I believed to be a failure of a component installed at McSpadden's, which was outside the warranty window by time but not by mileage. This is a component which should go 100k miles or more, and an untimely failure seemed to indicate either shoddy part quality or installer craftsmanship. I reached out to Ray by email after reading other critical reviews where he invited the reviewer to contact him by email, wanting him to know my story and see if there was anything he could do. He took the time to respond to my email with detail similar to my inquiry, something that I honestly didn't think he would do (most wouldn't.) He was adamant that they had installed high quality components, which I responded I would verify when I did the work a second time to correct the problem. . . . . . . . . . only the problem wasn't what I thought it was. Yes, there was coolant in the area immediately adjacent to the water pump, and oil in the area around the camshaft and crankshaft seals. But when the covers came off, there was no coolant OR oil anywhere near the water pump or oil seals. The components installed were EXACTLY the OEM replacements I had ordered to re-do the work I feared was done wrong. What wound up being the case when I applied pressure using a cooling system pressure test set, is the radiator was leaking on the front side where you couldn't see it without really looking carefully, and the coolant that I thought had come from a prematurely failed/leaking water pump was probably spilled by somebody trying to top off the leaking cooling system. I unfairly assumed that the problem was with parts or labor provided by McSpadden's, but Raymond graciously awaited my findings and was glad to hear that the parts installed were as stated and that the failure wasn't as originally assumed. Karma being what it is, I felt compelled to replace my earlier critical review with an updated supportive one. I don't think most people would tell their story unless it made them look like a victim and the business owner look like the villain, but I've been on both sides of that issue. I don't know if McSpadden's ALWAYS do good work and use good parts, but at least in the case of this repair on this vehicle, they did the right thing. I'll continue to recommend McSpadden's to family and friends, and hope they continue to strive to providing quality, value, and integrity.