5

Quick, easy, and really low price! I’ve recommended this place to quite a few friends already

5

This is a review replacing a rather critical 2-star review I did about a week ago. I had been frustrated by what I believed to be a failure of a component installed at McSpadden's, which was outside the warranty window by time but not by mileage. This is a component which should go 100k miles or more, and an untimely failure seemed to indicate either shoddy part quality or installer craftsmanship. I reached out to Ray by email after reading other critical reviews where he invited the reviewer to contact him by email, wanting him to know my story and see if there was anything he could do. He took the time to respond to my email with detail similar to my inquiry, something that I honestly didn't think he would do (most wouldn't.) He was adamant that they had installed high quality components, which I responded I would verify when I did the work a second time to correct the problem. . . . . . . . . . only the problem wasn't what I thought it was. Yes, there was coolant in the area immediately adjacent to the water pump, and oil in the area around the camshaft and crankshaft seals. But when the covers came off, there was no coolant OR oil anywhere near the water pump or oil seals. The components installed were EXACTLY the OEM replacements I had ordered to re-do the work I feared was done wrong. What wound up being the case when I applied pressure using a cooling system pressure test set, is the radiator was leaking on the front side where you couldn't see it without really looking carefully, and the coolant that I thought had come from a prematurely failed/leaking water pump was probably spilled by somebody trying to top off the leaking cooling system. I unfairly assumed that the problem was with parts or labor provided by McSpadden's, but Raymond graciously awaited my findings and was glad to hear that the parts installed were as stated and that the failure wasn't as originally assumed. Karma being what it is, I felt compelled to replace my earlier critical review with an updated supportive one. I don't think most people would tell their story unless it made them look like a victim and the business owner look like the villain, but I've been on both sides of that issue. I don't know if McSpadden's ALWAYS do good work and use good parts, but at least in the case of this repair on this vehicle, they did the right thing. I'll continue to recommend McSpadden's to family and friends, and hope they continue to strive to providing quality, value, and integrity.

5

Excellent service. Kept me informed throughout the day. Did the work professionally, promptly and with an eye to customer service at what I considered a reasonable price. Front brakes, engine oil and coolant flush. Diagnosed a check engine light.

5

My wife and I have been going to McSpadden's in Bee Cave since 2009. The staff I've met over the years have set a very high bar for my expectations of an automotive shop. From the comfortable waiting room to the very convenient shuttle service to the online scheduling to their personal touch by being keenly aware of your vehicles history and of course they keep their word they don't bill you for anything you don't approve of first after being given a solid quote. I'm generally very hard to please on reviews. I almost only post when I've had a horrible experience or when I'm done with a place, so McSpadden's thanks for taking care of my family and Suburbans all these years! 5 Stars is not enough!

Thank you Bruce for the kind words. The crew at McSpaddens does work very hard and we take our jobs personal. We always here the negative and not enough of the positive so Thank you!!! Raymond McSpadden

- Bee Cave / Lakeway location
5

Very nice an friendly employees the only put the emergency tire on the car. Since the other one was flat and couldn't be aired. Will recommend this company to family and friends.

Thank you Wlida for the kind words!! Raymond McSpadden

- Pflugerville location
1

8/30/2019. Took my daughter to McSpaddens for an inspection and a spare tire check at 11am, it’s now 4:12pm and the car is still not done. We keep getting it will be done within the hour. Sad to say, I will NOT be taking my vehicles there for any type of maintenance. If they can’t handle an inspection sticker, how can’t the handle repairs. Totally disappointed. It’s too bad, I was Looking forward to have a good local place to work on my trucks. Sad.

5

I have always been happy with the people that take care of me and my car. I have never had a problem with the work done on my car.

2

Nice people but it took over 2 hours for just an oil change and inspection, that was after my car was in the bay

5

I had a used car check done here (I think they called it a Buyer's Inspection) on a car I was thinking about purchasing, and while they seemed a little high priced, they fit me right in without an appointment and provided excellent, friendly service. I am not local to the area but would recommend McSpadden's to anyone!

5

I had a dead battery. They were able to get me in quickly, confirm it was just a battery issue, and replace it. I really appreciated the entire staff for their professionalism and service from the time I called to when I left.