I wonder if these folks are reviewing the same place I go to. Are you reviewing the Bee Caves location? I take both our 1999 Dodge Ram pickup and our 2005 Chrysler 300 in for both regular maintenance and for any problems and have never had anything but the best service and the fairest pricing. They have never scammed me. Far from it. They have bent over backwards to do the opposite. When they worked on a problem one time and couldn't fix it, they didn't charge me at all, even though they had spent a good amount of labor time on it. They give me a ride home if the job is going to take more than a few minutes, they remember my name when I walk in the door. I've gone to this place since McSpadden bought it. I can't even remember how many years it is. Getting the right service writer is always important and I always ask for Ryan. They always do a superb job and communicate with me about what's needed. They have never gouged me or taken advantage of anyone in my family. Counting my mother-in-law, we probably visit McSpadden 5-10 times per year. I'm guessing here, but I think they bought it in 2008? If so, that means somewhere between 25-50 visits to McSpadden, for everything from inspection to a major repair on the truck's intake system. The prices have always been right, and the one time replacing a plate under the car went wrong, they fixed it immediately. They give me a ride home if I would have to wait too long or if they need the vehicle overnight. Twice, I've been concerned about a noise in my car and both times, they put it up on the rack, fixed it and wouldn't accept any money for it, saying I was a regular customer and it was easy to do. The latest example was yesterday. Ryan himself put the car on the lift, showed me a problematic piece of plastic, and fixed it right then and there. Time taken, roughly ten minutes. Cost - nada $zero. How many places do that? In response to one of the other writers, my car is white with a light gray interior. It shows everything, and I have never had it come back dirtier than when I gave it to them, and it is often cleaner when I get it back. This is as good as a neighborhood place gets. We are getting more car repair places in the Lakeway/Bee Cave area and I wouldn't consider going anywhere else.