Worst experience. I take my truck in to do an oil change and they forgot to put my radiator cap back on, which I don't realize for a month later. This is after I made a 12 hour road trip, and the truck is making a funny sound. Then a few months later I realize I'm probably due for another oil change. I look at the sticker and it says I still have 2,000 miles before my next service. I knew it had to be to long so I went back into to McSpadden's to see what the last mileage was from a previous service. They told me it was 72k and here I am over 76k. Not only did they put the truck at risk with the radiator, now their messing with my engine. After no, apologetic empathy what so ever, I demanded that they make the situation right and give me a free oil change. They agreed and proceeded with the oil change. Afterwards they say I have two leaks in my trucks drive shaft, one on each end. My trucks always been kept up, and NOW it has a leak......come on. Not only that, but they put the wrong mileage on the sticker AGAIN. For this reason I won't be going back to the place, EVER. I would Not be recommending this place to anyone. I wouldn't let these guys water my grass.
Please address your complaint with [email protected] because our customer is our number 1 goal and we want to take care of you. This world is full of crazy people and we can't satisfy everyone but if you are a reasonable person with legit complaints I guarantee you will be satisfied when you leave our business.
- South Congress location