1

Visited the garage for the first time for a wheel alignment, and when done and drove home, I found out that the cabin air blower (fan) stopped working (no heat or cold air blows inside the cabin when I put the fan on). Took my car back to the garage, as it was obvious to me that something happened in the garage when they were doing the wheel alignment, but the guy at the garage didn't want to hear anything and said that if he asks his technician to look at it, I would have to pay for that service. Planing to take my car to a different mechanic to have a look at it. Very disappointed from my visit there.

Kamel, I don’t see the connection between alignment and your blower motor but if you will return to our Bee Cave location I will have my manager assist you and find out what happened. If there is a connection we will take care of it. After speaking with my manager it seems there was no connection between our work and your blower motor so I would appreciate it if you could update your review. E mail me at [email protected] if you want any further assistance in this matter.

- Pflugerville location
5

Тhe appointment I made was honored in a timely fashion and service was carried out professionally.

5

Got me right in, friendly and helpful. I have an older car, and feel like McSpaddons is helping me keep her on the road. I feel I can trust what needs to be fixed.

5

Great job as always!

5

Easy in, easy out for necessary emissions testing on my vehicle. Sticker renewal was a piece of cake!

5

Went in yesterday to have them do the 70k service on my truck. Hasn’t ran this well since I bought it. Very helpful even though they can be busy.

Thank you Ken for the kind words!! We do our very best for every customer and really appreciate you trusting us to work on your vehicle!! Raymond McSpadden

- Bee Cave / Lakeway location
5

Had a flat tire in the early morning hours on aback road the day after Christmas. Limped to town. These guys not only were able to save the tire. But they got it all done and back on in twenty minutes. Even put the spare tire back and stacked all our luggage back on it. A+++ . The bill was super reasonable as well.

5

The gentleman that helped me was very informative and helpful. They were able to squeeze me in last second for an appointment and finished very quickly, half an hour before the estimated time.

5

We walked in early Tuesday Morning with no appointment but the staff there replaced our battery within 1 hour. Amazing customer Service , Great Price ! Will definitely be back.

1

Had a poor experience with this garage. Had my van towed in due to overheating. They were unable to find the overheating problem, but due to leaving the van in neutral after towing, the battery died. They said they were unable to get the battery to charge, so replaced it without auth. They also took a full week to fix the van. When they called to say the van was ready, also failed to mention the fact they replaced the battery. I was quite surprised when I showed up to pick the van up to find out they had put a new battery in. I was really unhappy since the old battery was covered by warranty. So something that could have been handled by phone for us, suddenly would have turned into a major hassle with waiting for them to put the old battery back in, waiting for another tow truck, then waiting for the battery to be replaced at Sears. They did continually say, “we don’t want you to go away unhappy”. But that really did not address the fact that we had wasted our time to drive all the way there, to find out we suddenly had bought a new battery that would have been covered under warranty somewhere else. So we just paid the bill and left. So if you use this garage, I would recommend extreme caution. Make certain you insist that all work have auth BEFORE that work is done. Also be prepared to leave your car for a significant amount of time for the work to be completed.

Mr Smith, This is one of my 3 locations that rarely has any issues and my store manager at this location is VERY good about getting everything approved up front before any work is done but we as humans do make a mistakes. For this I apologize!!! I hire my employees that have worked at other locations (Not McSpaddens) and they are in fear of there jobs because of what they were taught at their previous jobs. With this fear that lives inside of them it is hard to teach them how to treat humans as they would their own family so my motto is to teach them that it is OK to make a mistake but it’s how you address that mistake that makes a difference. With this said I will be glad to make this inconvenience up to you!!! It will be our pleasure to make it right and be fair to both parties involved! Please email me at [email protected] to get this resolved as I’m sure we will find out it is just a minor mistake and we are all human. Thank you, Raymond McSpadden Update; After speaking with my Manager it seems AAA dropped your vehicle and left us no information in order for McSpaddens to contact you. It sat in our parking lot for 2 days before you contacted us and by that time it was Friday afternoon. We are closed on the weekend so it was Monday before we looked at it and addressed your issues. Our team at McSpaddens works very hard for our customers and our customers are very important to us!!

- Pflugerville location