Great customer service. Honest guys who care about your car running right/safe. My tps sensor went off on St. Elmo this Monday, drove around until I found the cleanest shop in the area, which typically a good indication. Spoke to service tech, he was very nice, he look over my car, found the screw that punctured my tire, took it into the garage and fixed it within 20 min. I downed a cup of coffee and shot the shit with one of the mechanics about new vw diesel tech. He was very knowledgeable, I like to test mechanics at shops I've never been to, he passed! They check all my fluids, tire pressures, and reset the tps. I shook the service tech's hand and was off to continue the rest of my day. I arrived home and took a look at the tire they fixed...noticed that they had cracked two of my lug protectors. I wasn't really mad because they are quite flimsy, and according to vw forums, this happens all the time. So I went back to McSpaddens and showed the same service tech what happened, he extended his hand and said he would get this fixed ASAP and apologized for the inconvenience. He called the next day and said he had the new lug covers for me, and to come when I had a second to replace them. I showed up that afternoon, and they replaced them with in seconds of me arriving. Shook my had again and thanked me for bringing their mistake to their attention. Thanks for the professionalism! So I read the rest of the review for McSpaddens, and they are up and down, but here is the conclusion. A good mechanic is not cheap, you pay for their expertise, but even more so, you pay for their honesty. I am a car enthusiast and take meticulous car of my vehicle. If their something wrong with my ride, I take care of it immediately, because I love my car and it hurts me when it's hurts. I don't put off service until all hell has broken, and hope it will be a cheap fix, I am a responsible automobile owner. The majority of reviews I read for McSpaddens, IMO, are from people who put off service until it's too late. It's going to cost you. I think these guys are fair and honest, and I write scathing reviews for other businesses all the time. They have my business, and I hope they will get yours. It cost nothing for them to diagnose what's wrong with your care in most circumstances, so give them a shot. I think you will thank me later.