5

Great service and consistent service! Oil changes to inspections and everything in between.

5

Friendly folks and great prices. I never feel taken advantage of. I've taken my car for inspections and for repairs. For the last repair, I thought for sure it would be thousands of dollars but they managed to fix the problem for under $700 and called me before to make sure I understood what was wrong and if I was good with their suggestions.

1

Left the cover off the engine with a 70 year old woman. Really

David, Can you e mail me at [email protected] some more details about this situation? Our store records do not have your name in our system and we don’t know anything about what your describing. We care about our customers and the service they receive so please take a minute to send me an e mail about this. Thank you, Raymond McSpadden

- Pflugerville location
5

This place is awesome. I started coming here because the auto repair shop near home changed their hours and require appointments to get service. It was not convenient at all anymore. So my coworker suggested this place. I have been going here since last year. Never had a bad experience either. They treat you like they have known you for years, super friendly, knowledgeable and all the if ands and buts so you know what to expect. I'm glad my old place changed so I could come here. Now my husband has faith in this place, and he doesn't trust just any place with his truck. I will keep coming back. Definitely my number 1 place in Austin! No joke.

5

Went in early morning for safety inspection, but my battery had recently been reset, so there wasn't enough stored data to pass the test. Jake was nice enough to get my car in and out when I came back an hour later after putting some driving miles on the computer.

5

LOVE THIS PLACE! RYAN was a ROCKSTAR! I am from Houston here visiting my mom and I had a minor issue with my car and Ryan took car of it no problem...a piece of my vehicle was hanging down from underneath and making awful noise when driving...being from out of town without hubby was a pain but these guys took care and got me back on road...highly recommend

5

We walked in early Tuesday Morning with no appointment and the staff there replaced our battery within 1 hour. Amazing customer Service , Great Price ! Will definitely be back.

1

We took our F350 truck to this location of McSpadden's and received the worst service of any auto store I have ever had. In June of 2017 they replaced an oil cooler ($3,300)and flush the system and in the process they put dents in the cab of the truck. We had it repaired and had to wait 2 month for reimbursement. in April 2018 we were then told that the oiler cooler wasn't working, we took it back for a diagnostic and it was the fan clutch for another thousand dollars on 4/24/18. About two weeks later 5/14/18 the check engine light comes on again they say fuel filter and so they replaced them and "flushed" that system $400. The check engine light comes on again 5/18/18 - reprogram the computer, drop the fuel tank - another diagnostic fee (3rd if you are not counting) another $1,400. Driving home the light comes on again they say bring it back right away, I turn around they say it is something else and now $880. We pick it up and stop to get diesel and it pours all over the ground - they did not even bother to hook up the fuel hose. The response was sorry it wasn't our normal guy like it is our fault that they don't know what they are doing. I would not trust this shop to change anything. We now need to take it and pay someone who might know what they are doing to check all the work they "supposedly did". I want someone from there to reimburse me for the time and trouble of dealing with them and the now $2,680 that we have paid for a truck that is not fixed. They keep guessing at what "might" be wrong and charging us every time they are wrong. My next letter is to the Better Business Bureau since nobody at McSpadden's seems to care that the service is this poor.

Hey Ronnie, I understand your frustration but we both know that this is not the truth about this situation! I’m not sure why everyone these days needs to air out there frustrations publicly but here is my e mail if you really want to discuss what really went on with your truck. Not only do I take pride in my business but my employees as well and if we did something wrong I have no issue making it right, no matter the cost! McSpaddens is an honest, fair and reasonable place to do business and that’s why my name is on our web site, our on hold program and many other places so you can reach the owner in the case you have any issues. There are not many companies out there where you can reach the owner and he will meet you on location to resolve an issue. E mail me if you would like to discuss. [email protected]

- South Congress location
5

Super fast, honest, and very transparent with pricing. The work done exceeded all my expectations. I won't go anywhere else ever again!

5

We normally do business with the McSpadden auto shop in Bee Cave, as it is near where we live. However, our daughter lives in North Austin and took her car here for diagnostic work. The guys at this shop were incredibly proficient and professional at their job and were so honest in their opinion. They truly went beyond the normal scope of their duty in helping us out. I can't thank them enough. I highly recommend this business. You can trust them.

Thank you Paul for taking the time to give us a review! We really appreciate your business and your referrals. Thank you Raymond McSpadden

- South Congress location