1

Dropped my car off to have the ac unit replaced. First off- they wanted to charge me 200$ just to diagnose an issue I had already knowledge of ( i had already told them from the beginning that i knew the issue from a previous mechanic, and to just replace the entire system).. they gave me an estimate for the ac and I told them to do it. Got car back, although now it was making a whining sound. I immediately took it back and explained to them. They kept the car for 2-3 days just to say they couldn't hear the sound. I need my car so I just thought the sound might be from the new a.c. unit. Some days later the battery light comes on and I decide to check the car out myself. Well, the sound obviously comes from the alternator and noticed that upon their installing of the a/c unit they did not place the belt on my alternator correctly and the belt/ components were not put back properly and now either need to readjust the belt or potentially buy a new alternator. The fact that they couldn't pick up on this in 2 days leads me to believe they are either uneducated mechanics or being negligent on purpose. They also left mine and other cars there unlocked (why?) I'm not saying they are damaging cars on purpose but also not saying they aren't doing this through negligent work. I wouldn't take my car back here, sketchy

Can you contact me at [email protected]? We very much want to take care of our customers and would like to get this misunderstanding taken care of. Thank you, Raymond McSpadden

- Pflugerville location
3

(Translated by Google) They should speak Spanish (Original) Deberían ablar español

5

The only auto mechanics I will use. There not a rip off like the others.. Professional, courteous, they say it like it is! I stand by them 100%.

5

Fair prices and thorough service of my cars electrical issue. I will happily return for regular maintenance service as well as major repairs.

5

BOTTOMLINE: HIGHLY RECOMMEND!!! This is my first time using McSpadden based on a referral from a customer, James. I got an oil change (5W-30) which included tire rotation and 32 point maintenance check. Service: Quick and scheduled on-line. Cost: Competitive and good value - Paid $30.96 Customer Service: Nice and professional. Thank you, McSpadden's!

2

My car was not fixed right the first time and after several attempts to get my vehicle fixed right I have decided to go somewhere else to have it fixed right although I have to repay the same repair again. Will never go back again.

John, We very much care about our customers and what is going on. Please E Mail me personally at [email protected] and tell me about your issue. I apologize for your frustration and I want to make sure you are taken car of. Thank you, Raymond McSpadden

- Pflugerville location
5

Great service! Made an appointment on-line and they were ready for me and had the oil changed, tires rotated and fluids topped off within an hour! Very satisfied!

1

Went in for an inspection and was told the vehicle wouldn't pass because the tire was too old and the brake seal or cylinder was leaking. They said that the repairs for the vehicle to pass would be approx. $430.00, so we decided to get a second opinion. We went down the road to another inspection shop and passed with flying colors!!! They just wanted us to spend a bunch of money on unnecessary repairs and for that reason I'm giving them 1 star.

Tara, I promise you if I was to have the Texas DPS office inspect you car that those items are not legal to pass. There are many different inspection stations that have young men doing these inspections for $7 an hour that could care less about your safety. We do care and this is why we bring it to your attention and it is the law for us to do so! McSpaddens works hard for our customers and we do care! If you would like to meet me at the store so I can go over the repairs with you and show them to you I would be glad to do it!! E Mail me at [email protected] to set up a time and date. Raymond McSpadden

- Bee Cave / Lakeway location
2

Expensive

Ross, McSpadden's is about quality first and price second but we always give you the estimate upfront so you can choose where to spend your money.

- Pflugerville location
5

Book your appointment ahead of time. I got there at 9am for my scheduled appointment and they had me out in 30 minutes. Fair prices and they don't try to sell me any unnecessary services.