TRUSTWORTHY AND TENACIOUS – SHOCK AND AWE! This review is across years of experiences and will provide the facts around the “TAKE THE HIGH ROAD” integrity and “FIGURE IT OUT” tenacity of McSpadden’s team. SHOCKER #1) I was told by Howdy Honda that my mom’s Honda Accord had engine mounts had worn out and that all the belts and hoses needed replaced. I knew some non-dealer would be cheaper. Decided to give McSpadden’s a try and they came back with…. “Its just not true!” They even took the time to show me how they could tell. I left dumbfounded. Not a dime changed hands. This can’t hold up, I said to myself. It’s a fluke. SHOCKER #2) I drive a Dodge Ram Truck. I quickly got my oil changed at Axent Auto at 2340 South Lamar. The “free multi point check” came back that I needed new brake rotors on the front and my back brakes were worn unevenly, so a major rebuild was needed for a total of $950. I took it to McSpadden’s and … UNTRUE!!! $300 later I had my basic brake job done at McSpadden’s and another gouging had been averted. THE ULTIMATE DIAGNOSIS CHALLENGE) My Dodge Ram had a strange issue that FOUR other mechanics/shops had failed to diagnose. After 60 to 90 miles of highway driving a cabin “Ding” would sound and the entire dashboard of dials would “pass out.” I wanted to pitch this hardball at McSpadden’s. Michael at the front counter relished in the challenge as he took the vehicle in. When I told him that I was going to sell the vehicle in and this was an attempt to not pass the defect onto the next hapless victim, Michael’s eyes lit up even more at the prospect of helping ME take the high road. They realized that they had to get the failure to occur and leave the truck running in the failed state to track down the problem. So they hoisted the back of the truck and let it drive nowhere until, in fact, they got the problem to occur. They then poured over the engine WHILE IT WAS RUNNING until the tracked down a tiny sensor on the side of the transmission that had a tiny transmission fluid breach, which would short it out when just enough fluid had oozed into it. A bargain $400 to end the saga! Thank you McSpadden’s Team for saving me thousands of dollars and helping me believe again that building honest customer loyalty will maximize long-term profits.