2

Crooks

Justin, Please address your complaint with [email protected] because our customer is our number 1 goal and we want to take care of you. This world is full of crazy people and we can't satisfy everyone but if you are a reasonable person with legit complaints I guarantee you will be satisfied when you leave our business.

- Bee Cave / Lakeway location
5

I love the guys at McSpadden's. Generally, I see them when I am having some sort of car drama (which is freqent enough as I drive a VW beetle) an am a little on edge. They are so good at what they do and so honest that they always put me at ease. I can trust them to fix my car properly without ripping me off.I highly recommend McSpadden's Auto.Holly Ferguson

5

Place is awesome. We were headed out to a party in Spicewood when a slow leaking tire caught our attention. Upon further inspection, it was clear we'd hit a nail. It's Saturday afternoon so all the nearby auto shops are closed, except for McSpaddens. They took the truck in right away, fixed it up and refused payment upon completion. Tried to offer them a beer but they said, "don't worry about it. Have a good weekend." Thanks y'all. Don't know why so many negative reviews, we had a great experience. Check em out if you're in a pinch

5

Great shop, very quick service and Jesse and team were helpful in getting my extended warranty info taken care of and getting parts in stock. Quick turnaround and very friendly service!

5

TRUSTWORTHY AND TENACIOUS – SHOCK AND AWE! This review is across years of experiences and will provide the facts around the “TAKE THE HIGH ROAD” integrity and “FIGURE IT OUT” tenacity of McSpadden’s team. SHOCKER #1) I was told by Howdy Honda that my mom’s Honda Accord had engine mounts had worn out and that all the belts and hoses needed replaced. I knew some non-dealer would be cheaper. Decided to give McSpadden’s a try and they came back with…. “Its just not true!” They even took the time to show me how they could tell. I left dumbfounded. Not a dime changed hands. This can’t hold up, I said to myself. It’s a fluke. SHOCKER #2) I drive a Dodge Ram Truck. I quickly got my oil changed at Axent Auto at 2340 South Lamar. The “free multi point check” came back that I needed new brake rotors on the front and my back brakes were worn unevenly, so a major rebuild was needed for a total of $950. I took it to McSpadden’s and … UNTRUE!!! $300 later I had my basic brake job done at McSpadden’s and another gouging had been averted. THE ULTIMATE DIAGNOSIS CHALLENGE) My Dodge Ram had a strange issue that FOUR other mechanics/shops had failed to diagnose. After 60 to 90 miles of highway driving a cabin “Ding” would sound and the entire dashboard of dials would “pass out.” I wanted to pitch this hardball at McSpadden’s. Michael at the front counter relished in the challenge as he took the vehicle in. When I told him that I was going to sell the vehicle in and this was an attempt to not pass the defect onto the next hapless victim, Michael’s eyes lit up even more at the prospect of helping ME take the high road. They realized that they had to get the failure to occur and leave the truck running in the failed state to track down the problem. So they hoisted the back of the truck and let it drive nowhere until, in fact, they got the problem to occur. They then poured over the engine WHILE IT WAS RUNNING until the tracked down a tiny sensor on the side of the transmission that had a tiny transmission fluid breach, which would short it out when just enough fluid had oozed into it. A bargain $400 to end the saga! Thank you McSpadden’s Team for saving me thousands of dollars and helping me believe again that building honest customer loyalty will maximize long-term profits.

5

Great service all around! They did a great job on my Honda. Love the atmosphere as well - free sodas and coffee, clean and inviting waiting area and restroom.

5

McSpadden's is a clean, knowledgeable, professional operation. We've become regulars there. They have a nice comfortable place to wait, with wifi, and they can do lots of jobs while you wait. They're an improvement over the previous operation at this location, Bee Cave Automotive, and I'm guessing that's what the bad review above refers to.

5

FANTASTIC SERVICE! Ryan and the guys at McSpadden's are fantastic. They called throughout the day to give me updates on my car and picked me up and drove me home in their shuttle service. GREAT service...I'd highly recommend them!

5

I love this place! They are so nice and always honest...to the point of telling me I don't need things that I thought I might. Plus, they always take care of small items at no cost. Once, I had a nail in an old worn-out tire, and they removed it for free. They are always quick, courteous and have a very professional attitude.

5

Super nice, friendly and helpful employees! I brought my car in to get the brakes fixed. They were able to get me in right away even thought I didn't have an appointment. They also gave me a ride home so I wouldn't have to wait there the whole time. Though the waiting area was nice and clean--refrigerator with drinks, magazines, TV, nice clean smelling bathroom. They also worked with me on the price and let me pay in 2 payments. I was very happy with the service and the price! Thank you!